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Let's talk threads! Reach out, and let's unravel any queries or weave together some laughter – we're all ears for your shirt stories!

Frequently asked questions

We're here to decode the mysteries of the T-shirt universe with a dash of humor and a sprinkle of fun!

What is the return policy?

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At, we strive to provide you with the best customer experience and ensure your satisfaction with our products. We understand that sometimes errors can occur, and we want to make things right for you. Please review our refund policy below.

  • Incorrect or Defective Order: If you receive an incorrect or defective order, we apologize for the inconvenience. Please contact our customer support team within 14 days of receiving the product, and we will arrange a replacement for you at no additional cost. We may require you to provide photographic evidence or return the incorrect item, depending on the situation. The replacement order will be processed and shipped to you as quickly as possible.
  • Returns for Refund: If you are unsatisfied with your purchase for any reason other than an incorrect or defective order, we accept returns within 14 days of receiving the product. Please note that the customer is responsible for covering the shipping costs associated with returning the product to us.
  • Returns for Exchange: Contact our customer support team within 14 days of receiving the product and provide the necessary details. We will guide you through the process of placing a replacement order. Please note that the customer is responsible for covering the shipping costs associated with returning the product to us. 

To initiate a return, please contact our customer support team, and they will guide you through the process. The returned product must be unused, in its original condition, and with any tags intact. Once we receive the returned item and verify its condition, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 days.

Please note that personalized or custom-made products are not eligible for returns or refunds unless there is a manufacturing defect or an error on our part.

General Notes:

  • It is important to ensure that you provide accurate and complete information when placing an order to minimize the chances of errors or sizing issues.
  • Refunds will be issued in the original currency of the transaction.
  • We reserve the right to refuse any returns or refunds if the product does not meet our return policy requirements.
  • For any further inquiries or assistance regarding our refund policy, please contact our customer support team.

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we will do our best to resolve any issues that may arise. Thank you for choosing!

How can I contact you?

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Please email Customer Support at: support@tshirts.comand we will do our best to get back to you within 24 hours! Or call866-INTOUCHduring business hours (This is the fastest way to get in touch with us). You can also message us through our Facebook page.

How long until I receive my order?

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Our products are shipped from our Jonesboro, AR production facility. Most of our products ship within 5-10 business days via UPS or USPS with a tracking number. We will send out tracking information to you as soon as your package ships! After the order leaves our warehouse, it usually takes around 3 business days to arrive to you.

What is a collection closing sale?

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Good question! Our goal at is to provide our customers with unique and new designs. This means regularly updating our collections with new styles while removing old ones. When we do this, we will sometimes have "collection closing" sales where we close down one collection in order to make room for a new one. These sales generally involve large discounts on our current products, which will be removed from the store and no longer available once the sale is over. These products may or may not return to our store at some point in the future.

Can I replace a damaged/incorrect order?

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We will replace your order free of charge if it is damaged. If this situation occurs, simply contact customer support via email at For our complete return policy, please visit the link at the bottom of this page.

Can I cancel my order?

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Yes, if for whatever reason you wish to cancel your order please email Orders can generally only be canceled within 24 hours of being placed.

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